Refund & Return Policy – Eclatique

At Eclatique, we want you to love what you order. If you face any issues, read our refund/ return guidelines below.

1. Eligibility for Return/Exchange

We accept returns/exchanges only if: • The product is unused and unworn • Original tags and packaging are intact • A return request is raised within 3 days of delivery • The item received is damaged, wrong, or defective We do not accept returns for: • Size issues (unless major discrepancy from our size chart) • Custom-made or limited edition pieces • Items purchased during sale/ offer periods • Accessories (if any in future)

2. Refunds

If approved, you may receive: • Replacement of the product • Store credit/voucher • Refund to the original payment method (only in special cases) Refunds take 4–7 business days to reflect.

3. How to Request a Return

Email us at eclatiqueclothing@gmail.com within 3 days of receiving the product. Please attach: • Order ID • Photos/videos showing the issue • Reason for return Our team will review and arrange pickup (if eligible).

4. Damaged/Wrong Product

If you receive a damaged or wrong product: • Inform us within 48 hours • Share unboxing video + photos (required for courier claim) We will replace it free of cost.

5. Non-Returnable Conditions

A return will be rejected if: • The product was worn, washed, or altered • Tags are removed • The item is returned in poor condition • There is perfume stain/sweat marks • Product shows deliberate damage

6. Late or Missing Refunds

If you haven’t received your refund: • Check your bank/UPI • Contact your bank • Then contact us